International 360

INTERNATIONAL® 360: SERVICE COMMUNICATION & FLEET MANAGEMENT

I-360 is the only OEM service communications tool that integrates service communications and remote diagnostics into one comprehensive solution. It is integrated with over 24 telematics service providers through the power of OnCommand® Connection, Navistar’s advanced remote diagnostics platform, which gives fleets visibility into vehicle health, location data and more.

It also has full integration capability with customers’ existing fleet maintenance software providers, fleet management companies and other providers, so that customers can receive I-360 data through their existing systems. And, it is the only OEM service communications tool that supports all-makes fleets within one solution, with no per-VIN surcharges.

i360 Branding

International® 360, is a service communications and fleet management solution designed to increase truck uptime, enable fleet managers to be more efficient and to reduce the total cost of ownership.

Our system works to eliminate potential delays in the service and repair process by providing real-time transparency of repair progress and management across the entire International® network. Working with Lakeside, we enable our customers to instantly initiate service requests and online estimate approvals. In addition, the system integrates with our parts inventory system to help customers find the right-fit parts quickly.

International® 360 also facilitates estimate approvals, coordination with our dealership, communication of purchase orders and management of inspections, among other service and fleet related activities.

Seamless, Transparent Communication

Repair status updated by dealer every 24 hours
Complete communication history for each repair order
Standardized labor hours and estimates through available Service Partner
Complete service history of asset (if performed at integrated dealer or affiliated service center)
Status updates sent directly to portal, email, or via API

Accelerated Service Process

Fast, online estimate approvals and communications
Easy "request service" feature to initiate repairs
Customer profiles with fleet documents and service expectations ensure a consistent experience across our service network
Integrated parts inventory data helps fleets identify which dealer has the needed parts on hand

Easy to Use:

Simple, intuitive portal design available on desktop, tablet or phone on ANY browser
VIN-level information from disparate fleet management systems and data sources into one unified source of information, with ONE username and password
Supports all-makes assets with NO PER-VIN SURCHARGES
Custom APIs to integrate 360 data and communication streams into existing fleet maintenance software and management systems

International® 360, is a service communications and fleet management solution designed to increase truck uptime, enable fleet managers to be more efficient and to reduce the total cost of ownership.

Our system works to eliminate potential delays in the service and repair process by providing real-time transparency of repair progress and management across the entire International® network. Working with Lakeside, we enable our customers to instantly initiate service requests and online estimate approvals. In addition, the system integrates with our parts inventory system to help customers find the right-fit parts quickly.

International® 360 also facilitates estimate approvals, coordination with our dealership, communication of purchase orders and management of inspections, among other service and fleet related activities.

Multiple User-Friendly Features

With its integrated approach, I-360 offers a number of benefits that support improved customer uptime and lower total cost of ownership:

Seamless, transparent communication.

International 360 provides up-to-date service status updates delivered through the portal, email, or integrated third-party system to keep fleets informed, along with a complete VIN-based service history and complete communication history for each repair order.

Ease of use.

Because it is compatible with all makes and all models, International 360 simplifies how customers manage their entire fleet. Custom APIs help fleets integrate International 360 data and communication streams into their existing fleet management systems. VIN-level data from these systems and other sources feeds into one unified source of information, accessed with one username and password. And with its simple, intuitive portal design, International 360 is easily accessible on smartphones, tablets and computers, using any major browser.

Improved asset utilization.

Integration with OnCommand Connection advanced remote diagnostics provides clear visibility to fault details, recommended repair plans, and more, helping to prioritize when and where vehicles get serviced. Meanwhile, access to the estimated time of completion allows fleets to better plan for vehicle pickup.

A faster, less costly repair process.

International 360 accommodates online service requests, communications, estimate approvals and more. Integrated parts inventory data helps fleets identify which dealer has the needed parts on hand. And customer profiles ensure the entire service network knows the unique service expectations of every fleet.

Seamless, Transparent Communication:

Repair status updated by dealer every 24 hours
Complete communication history for each repair order
Standardized labor hours and estimates through available Service Partner
Complete service history of asset (if performed at integrated dealer or affiliated service center)
Status updates sent directly to portal, email, or via API

Accelerated Service Process:

Fast, online estimate approvals and communications
Easy "request service" feature to initiate repairs
Customer profiles with fleet documents and service expectations ensure a consistent experience across our service network
Integrated parts inventory data helps fleets identify which dealer has the needed parts on hand
EASY TO USE:
Simple, intuitive portal design available on desktop, tablet or phone on ANY browser
VIN-level information from disparate fleet management systems and data sources into one unified source of information, with ONE username and password
Supports all-makes assets with NO PER-VIN SURCHARGES
Custom APIs to integrate 360 data and communication streams into existing fleet maintenance software and management systems

The Latest in Navistar's Connected-Technology Innovations

International 360 is the latest in a series of innovations from Navistar that leverage connected technology to enhance the ownership experience for customers, including enhanced over-the-air programming and a next-generation factory-installed telematics device. The telematics device, which launched with vehicles built starting in July 2019, was developed through Navistar’s global alliance with TRATON GROUP.

“We’re proud of Navistar’s ongoing, broad-based track record of leading the way on electronic service repair management,” Baumann said. “We’re also excited by our recent all-makes data that show Navistar is the industry leader in 24-hour repair velocity, an important contributor to customer uptime. It’s time to use modern technology to bring customer service to the next level – and International 360 has been designed to do exactly that.”

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