Parts Counterperson – Heavy Duty

Overview

Our Parts Counterperson will be responsible for responding to customer information inquiries, supplying parts from dealership inventory, and/or procuring parts that are not in stock, per dealership guidelines. Our ideal candidate has experience working with heavy-duty truck parts.

Responsibilities:

Respond to customer parts or information requests quickly
Communicate with customers when a delay in response will occur and offer alternatives
Determining availability and price information and document as necessary
Providing parts to customers from stock, procuring locally, or creating a parts order as directed
Monitor the status of customer orders, advise of any problems and notify upon arrival
Build relationships and provide quality customer service with a sense of urgency
Determine the availability and lead times of parts
Timely response in fielding a high volume of calls and in-person customers

Qualifications:

Parts experience, particularly in a truck or automotive dealership or aftermarket environment, and Trade school education in Parts Operations or Transportation Technology are preferred
Basic PC (Personal Computer) access skills and basic understanding of PC systems
Participation in educational classes as directed by the Parts Manager or Supervisor
Ability to lift, carry, and move up to 50 pounds
The ability to stand during the majority of an 8-hour shift

Educational Requirements:

High school graduate or equivalent

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LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER