Outside Parts Sales Representative

Overview

Our Outside Parts Sales Representative is responsible for through relationship building and prospecting, profitably increasing sales of parts, service, and body shop products to assigned customers.

Responsibilities:

Achieve sales objectives to assigned accounts
Establish and develop relationships through personal interaction with customers
Identify target accounts and action plans to increase sales
Complete and update Account Profiles on assigned accounts
Contact new credit account customers within 15 days
Timely resolution of customer complaints
Address pricing, product, or customer service issues with customers
Attend and participate in monthly Sales meetings to review performance, opportunities, challenges, programs, etc.
Sales Representative Training – sales skills, product knowledge, computer systems. Plus, International mandatory and volunteer training.
Coordinate and promote “Customer Training Nights”, and vendor “ride-alongs”
Develop, manage, and track customer incentive programs.
Promote, install, and administer Repair Link systems with customers
Collect market feedback to monitor and address competitiveness
Request special pricing assistance (SPA’s) from International when needed
Manage parts customer contact database (CRM)
Develop key vendor relationships. Maximize utilization of supplier programs and resources
Special projects as assigned by General Manager, Director, Parts and/or President
Maintain accurate customer records of all consignments
Handle all elements of customer service to the assigned customer base
Develop appropriate relationships with International personnel
Proactively monitor, suggest inventory additions and/or modifications to support assigned accounts

Qualifications:

A high school diploma minimum
A minimum of (3) years medium and heavy-duty truck parts/service experience
A college graduate or equivalent experience in Medium/Heavy Duty truck industry is preferred

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LAKESIDE IS AN EQUAL OPPORTUNITY/AFIRMATIVE ACTION EMPLOYER