Field Parts Sales Manager

Overview

Our Field Parts Sales Manager is responsible for directing and managing all Outside Sales Representatives (OSR) and their activities in order to meet sales, market share, profitability and customer satisfaction goals.

Responsibilities:

Achieve sales objectives for accounts assigned to self, as well as those assigned to Outside Sales
Representatives
Assign individual customer accounts to Sales Representatives
Review sales territories
Establish sales objectives by Sales Representative and account
Monitor account performance
Identify target accounts and action plans to increase sales.
Achieve gross margin objectives
Timely resolution of customer complaints
Monthly reconciliation of customer consignment inventories
Address pricing, product or customer service issues with customers
Sales Representative performance evaluations and account reviews done semi-annually
Review and approve monthly Sales Representative commissions
Monitor sales call reports
Work with International on specific product / pricing challenges
Help establish and develop relationships with salesperson’s accounts
Sales Representative Training – sales skills, product, computer systems, etc.
Monthly Flyers – concept, design, sales support and manage “Maximum Impact” flyer program, mailing list
Coordinate and promote “Customer Training Nights”, vendor “ride-alongs” with sales people and training
Develop and manage customer incentive programs
Promote, install and administer Diamond Connect systems with customers
Collect market feedback to monitor competitiveness
Apply for Special Pricing Assistance (SPA’s) from International
Manage parts customer contact database (ACT!)

Qualifications:

Experience in the medium-duty and heavy-duty retail truck business
Excellent oral and written communication skills
Leadership skills
Time Management skills
Organization skills
Customer focused

Educational Requirements:

A college degree or equivalent industry experience and a minimum of (5) years sales experience

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LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER